New Delhi, May 26
Leaders in the Human Resource industry in India expect adoption of agentic AI to grow by 383 per cent by 2027, according to a report on Monday.
Agentic AI is defined as the technology that powers AI agents so they can act autonomously without human oversight.
The report, by American cloud-based software company Salesforce based on a survey of 200 global human resource executives, reveals that digital labour isn’t just a trend -- it’s a business strategy revolution.
Over the next two years, they expect AI agent adoption to jump 383 per cent leading to a productivity gain of 41.7 per cent.
The findings reveal that Chief Human Resources Officers (CHROs) in India expect to redeploy nearly a quarter (24.7 per cent) of their workforce as their organisations implement and embrace digital labor.
With 88 per cent of HR chiefs planning to reskill their workers to be more competitive in a market shaped by AI agents, the study highlighted a growing focus on AI reskilling programmes.
Most of these leaders (81 per cent) also agree that soft skills like relationship-building and collaboration will be even more critical as humans work alongside agents.
And yet, 88 per cent say their organisations have yet to implement agentic AI and 63 per cent said employees don’t yet understand how digital labour will impact their work.
As agentic AI reshapes the workplace -- and the skills workers need to succeed -- understanding how HR leaders are ensuring organisational resilience is critically important.