New Delhi, June 19
The total number of e-services provided across states and UTs in the country have touched the of 21,062 mark, with the majority of these services (7,065) falling under the Local Governance and Utility Services sector, according to a report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday.
Another 424 new e-services have been added in April by various states and UTs, with Tripura contributing the highest number of additions across all focus sectors, the National e-Governance Service Delivery Assessment (NeSDA) report states.
A total of 1,599 out of 2,016 mandatory e-services (56 for each of the 36 states/UTs) are now available online across all 36 states and union territories, achieving a saturation rate of over 79 per cent.
There were 16 states and UTs that achieved over 90 per cent saturation, while Maharashtra and Uttarakhand achieved 100 per cent saturation.
The report highlights Chandigarh’s commitment to strengthening public service delivery through the Right to Services (RTS) framework. It also brings attention to ongoing efforts to unify service delivery and ensure real-time transparency for citizens.
The report also captures the details of e-services by states and UTs made available through their single unified service delivery portals and status of incorporation of the three new additional assessment parameters that have been included in the NeSDA framework, namely, Open Government Data, e-participation and leveraging Emerging Technologies.