New Delhi, Sep 20
The Department of Consumer Affairs on Saturday launched a dedicated GST grievance category on the National Consumer Helpline to address queries and complaints related to the GST 2.0 reforms.
The National Consumer Helpline can be accessed at the toll-free number 1915 or online in 16 Indian languages and in English, functioning as a single pre-litigation point of access for consumers across the country to register grievances at the pre-litigation stage.
Consumers can also register GST-related complaints through the Integrated Grievance Redressal Mechanism (INGRAM) portal, covering key sectors such as automobiles, banking, consumer durables, e-commerce, and fast-moving consumer goods. The GST reforms will take effect from September 22.
To address the expected consumer queries and complaints on National Consumer Helpline following the implementation of revised GST charges, rates, and exemptions, a dedicated category has been enabled on the INGRAM portal, the Ministry of Consumer Affairs, Food & Public Distribution said.