Mumbai, June 4
India, the US and Mexico have emerged as the most balanced global capability centre (GCC) ecosystems globally — with India uniquely combining scale, innovation and efficiency, a report showed on Wednesday.
The report highlights AI — notably advanced AI use cases including GenAI, NLP and AI agents — as a critical accelerator of GCC maturity. While top performers have moved beyond pilots to embed AI across core workflows, most GCCs remain trapped in early-stage experimentation, said the report from Boston Consulting Group (BCG).
“GCCs have always been good at acting as the engine room — now the best ones are learning to steer the ship,” said Sreyssha George, Managing Director and Partner at BCG.
AI has brought fresh momentum — enabling GCCs to lead transformation, not just support it. Over 90 per cent of top performers have set up or expanded AI-led Centers of Excellence in the past 18 months, a trend consistent across industries and geographies, he mentioned.
The report outlines a three-step playbook for GCCs to accelerate maturity and have an increased role in enterprise impact: define a bold North Star aligned with the enterprise vision, prioritise high-impact value pools based on differentiating factors for top performers, and conduct structured diagnostics to benchmark capability gaps and build a roadmap for scaled transformation.