New Delhi, June 5
The talent mix within global capability centres (GCCs) in India is evolving and entry-level roles have declined from 32 per cent to 22 per cent while mid-senior roles have surged to 77 per cent, a 14-point increase, a report showed on Thursday.
This shift points to an increased demand for professionals with "ready-now" capabilities to lead digital innovation in AI, ML, and cloud technologies, said the report by CIEL HR, an end-to-end HR solutions provider.
GCCs are offering significantly higher compensation, ranging from 12 per cent to 20 per cent above traditional IT services, especially in high-demand domains such as generative AI, data analytics, cybersecurity, and cloud. This reflects the premium placed on digital expertise and the sector’s race to attract top talent.
Complete work from office roles have grown significantly from 51 per cent in 2023 to 66 per cent in 2025. This 15-point jump signals a strong push to recentralise operations, likely driven by the need for closer collaboration, security, and oversight in high-value GCC functions.
About 51 per cent of GCCs in India also cite talent retention as their top challenge, amid a sharp rise in attrition, job-switching intent, and employee disengagement.